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Vad händer om jag inte hämtar ut mitt paket?
Paket levererat till ombud (via Postnord) återsänds till Swedish Match om det inte har hämtats ut inom 7 dagar från det att paketets ankomst aviserats till dig. Mottagaren av paket kan via Flexchange i PostNord App, förlänga tiden som paketet finns kvar på utlämningsstället innan det går iväg i retur till avsändaren. Tiden kan förlängas från 7 dagar till 14 dagar till en kostnad av 19 kronor. Betalning sker med Swish i PostNord App.
Paket levererat till paketskåp (Instabox) återsänds till Swedish Match om det inte har hämtats ut inom 12 dagar från det att paketets ankomst avisterats till dig.
Om något av ovanstående sker debiteras du en avgift på 299 kr för kostnader hänförliga till Swedish Match administration, frakt, returfrakt och hantering. Outlösta paket betraktas normalt inte som ett utnyttjande av ångerrätten.
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